Privacy Policy

1. Introduction

This Privacy Policy explains how Personal Assistant 360 FZ-LLC (“PA360”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when individuals access or use the PA360 website, mobile applications, software platform, and related services. By accessing or using PA360, you acknowledge that your information may be handled as described in this Privacy Policy. If you do not agree with this Policy, please do not use the platform. This Privacy Policy applies to all users of PA360, including primary account owners and Authorized Users invited to access the platform.

2. Information We Collect

We may collect the following categories of information:

Account Information

Name, email address, phone number, login credentials, profile details, account preferences, and other information provided during registration or account setup.

User-Provided Data

Information entered, uploaded, created, or stored through PA360, including assets, profiles, reminders, documents, notes, tasks, records, attachments, contacts, calendar-related information, and other content submitted by a user.

Subscription and Payment Information

Subscription plan, billing status, transaction history, renewal information, and related payment records. Payment card details may be processed directly by third-party payment providers and may not be stored by PA360.

Technical and Usage Information

IP address, device information, browser type, operating system, app version, access times, log information, interaction data, crash data, and information about how the platform is used.

Communication Information

Support requests, feedback, emails, messages, survey responses, and other communications sent to or received from us.

3. How We Use Information

We may use collected information to:

Provide, operate, maintain, and improve PA360.
Create, verify, and manage user accounts.
Enable users to organize, store, manage, and share information through the platform.
Provide reminders, notifications, alerts, support, and service-related communications.
Process subscriptions, billing, renewals, and payment-related matters.
Personalize the user experience and improve platform performance.
Monitor usage, troubleshoot issues, maintain security, and prevent fraud or unauthorized access.
Comply with legal, regulatory, accounting, and operational obligations.
Protect our rights, users, systems, and business interests.

4. User Content and Uploaded Data

Users remain responsible for the accuracy, legality, and appropriateness of the information they upload, enter, or share through PA360. Users should only provide information they are authorized to use and store. We do not claim ownership of user content. Users grant PA360 the limited rights necessary to host, store, process, display, transmit, back up, and otherwise handle such content solely to provide and operate the platform and related services.

5. Authorized Users and Account Access

PA360 allows a primary account owner to invite trusted individuals (“Authorized Users”), such as personal assistants, executive assistants, family members, household managers, or other individuals designated by the account owner. Authorized Users may only access the information, documents, assets, and features that the primary account owner has expressly permitted through PA360’s permission settings. The primary account owner remains responsible for managing user permissions and may modify or revoke access at any time. PA360 does not grant Authorized Users access beyond the permissions assigned by the primary account owner.

6. Sharing of Information

We do not sell personal information. We only share personal information where reasonably necessary to operate PA360, provide requested services, comply with legal obligations, or protect our legitimate business interests. We may share information where reasonably necessary with:

Cloud hosting, storage, infrastructure, security, and technical service providers.
Payment processors and subscription-management providers.
Analytics, communications, customer support, and performance-monitoring providers.
Professional advisers, including legal, accounting, audit, insurance, and compliance advisers.
Governmental, regulatory, judicial, or law-enforcement authorities where required by law or a valid legal request.
Parties involved in a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality safeguards.

Third-party service providers are expected to process information only for the purposes for which it is shared and in accordance with applicable contractual and legal requirements.

7. Data Storage and Security

We use reasonable technical and organizational measures designed to protect personal information and user content against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no internet-based service or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and for promptly notifying us of suspected unauthorized access. PA360 uses security measures appropriate to the nature of the personal information processed, including administrative, technical, and organizational safeguards, which may include encryption of personal information in transit and, where appropriate, at rest. Access to personal information is limited to authorized personnel and authorized service providers who require such access to operate, maintain, and support the Services.

8. Data Retention

We retain personal information and user content for as long as reasonably necessary to provide PA360, maintain user accounts, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our legitimate business interests. If a user cancels their subscription, the cancellation becomes effective at the end of the current paid billing period. The user will continue to have access to PA360 until that date. If a subscription payment fails or expires, the user will receive a seven (7) day grace period during which they may continue to access the platform and renew their subscription. Once the cancellation becomes effective, or the grace period expires without renewal, the account will become inactive and access to PA360 will be restricted. Account data will then be retained for thirty (30) days to allow the account to be reactivated in accordance with our applicable subscription terms. If the account is not reactivated within the 30-day retention period, personal information and user content will be permanently deleted or anonymized, unless a longer retention period is required or permitted by applicable law. Certain information may be retained where necessary to comply with legal, regulatory, tax, accounting, fraud-prevention, security, backup, or dispute-resolution obligations. Following permanent deletion, recovery of account data may no longer be possible.

9. User Rights and Choices

Depending on applicable law and the user’s location, users may have rights to:

Access personal information held about them.
Request correction of inaccurate or incomplete information.
Request deletion of an account or personal information. Account deletion requests may also be initiated directly through the PA360 application where this functionality is available, or by contacting support@pa360app.com.
Withdraw consent where processing is based on consent.
Request restriction of certain processing activities.
Request a copy of certain personal information in a portable format.
Object to certain processing activities where permitted by law.

Requests may be submitted to support@pa360app.com. We may need to verify the requester’s identity before responding. We will respond to verified requests within a reasonable period and in accordance with applicable law.

10. Notifications and Communications

Users may receive account-verification messages, security alerts, reminders, platform notifications, subscription communications, support responses, and other service-related messages. Certain essential communications cannot be disabled because they are necessary to operate the account or provide the service. Where permitted, users may also receive product updates or marketing communications. Users may unsubscribe from non-essential marketing messages using the instructions provided in the communication.

11. Cookies and Similar Technologies

The PA360 website and platform may use cookies and similar technologies to support functionality, remember preferences, maintain sessions, analyze usage, improve performance, and enhance the user experience. Users may manage cookie preferences through the available or through their browser settings, where applicable. Additional information is provided in our Cookie Policy.

12. Third-Party Services and Links

PA360 may integrate with or link to third-party services. Those services may process information under their own privacy policies and terms. PA360 is not responsible for the privacy, security, availability, or practices of third-party services that it does not control.

13. AI-Assisted Features

PA360 may provide AI-assisted features designed to help users organize, search, summarize, and interact with information stored within the platform. Where AI services are used, only the information reasonably necessary to provide the requested functionality may be processed by authorized service providers acting on our behalf. AI-generated responses are intended solely to assist users and should be independently reviewed before being relied upon for legal, financial, tax, medical, or other important decisions. Users remain responsible for decisions made based on AI-generated content.

14. Children’s Privacy

PA360 is intended solely for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that personal information has been collected from a person under 18, we will take reasonable steps to delete that information as soon as reasonably practicable.

15. International Data Transfers

PA360 may use service providers and infrastructure located in different countries. As a result, personal information may be transferred to, stored in, or processed in a country other than the user’s country of residence. Where required, we implement appropriate contractual, technical, and organizational safeguards designed to protect personal information during such transfers in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to PA360, our practices, legal requirements, or operational needs. The updated version will be posted on the website or platform with a revised effective date. Where required by law or where changes are material, we may provide additional notice through email, in-app notification, or another appropriate method.

17. Contact Us

For privacy-related questions, data protection requests, or complaints, please contact:

Personal Assistant 360 FZ-LLC Email: support@pa360app.com Website: https://www.pa360app.com Phone: +971-58-648-0123 Registered Address: VUNE2188, Compass Building - Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates